FAQs
Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24-48 hours.
Our jewellery is exquisitely designed and handcrafted at our atelier in Jaipur, India.
Our core metals include brass, silver and gunmetal handcrafted with a beautiful 18k gold finish. Further our jewellery is beautifully interlaced with a vast material bank ranging from crystals to exquisite pearls, to name a few.
We assure that the colours are as precise as possible. Slight variations may occur due to the effects of bright lighting during photography.
We're always delighted to be of help, feel free to get in touch with us on WhatsApp: +91 99719-55619, Email: support@2siblings.in
Indeed an important criteria while selecting your jewellery, we'll be happy to assist you in the process. Get in touch with us on WhatsApp: +91 99719-55619, Email: support@2siblings.in
Absolutely! You can reach us on WhatsApp: +91 99719-55619, Email: support@2siblings.in
We'd be delighted to do that for you. Add your personalised message on our cart page and select the gift box option on the product page (below the product price) and we got you covered for the rest! In case you've forgotten to add the message and opting for the gift wrap then do reach out to us via WhatsApp: +91 99719-55619, Email: support@2siblings.in
No, your order is confirmed once you complete the checkout with us.
We Accept most cards like Visa, Master, AMEX. Further we have wallets & UPI mode of payment options too. Your details are completely safe with us. We do not save any card details and all the payment procedures are absolutely secure.
We provide free shipping on orders above INR 3990 across India and INR 1900 shipping charge per order across the world for order value up to INR 50,000. We offer free international delivery for order value above INR 50,000. The duties and taxes (if shipped outside India) shall depend on the destination country and the amount of your shipment.
Once shipped, you will be receiving an email or SMS from our end to be notified on time. We require 7 to 10 days to finely handcraft your order.
Since our orders are crafted just for you on request, order returns are not possible. If there is a genuine issue of quality or you've received a wrong style, we will be happy to return the same on priority.
Feel free to share the details with us on support@2siblings.in. We will examine the scope of effort and get back to you. In case of extensive repair requirements, the costs need to be borne by the customer. Owing to extensive wear and tear your jewellery may need retouching with extra charges as applicable.
We suggest you store your jewellery in dry cloth bags and cases provided by 2 Siblings at the time of order delivery. We want to ensure that you are able to take care of your jewellery with utmost care and ease. To help you in this we have an elaborate jewellery care guide on our website. Head to the following Link
Upon placing an order for the gift card with us, the recipient will receive an email with more details. You can avail the gift card anytime through a coupon code of the equivalent amount.